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Spectrum TV for Roku Devices topics

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  • 05/13/18--13:45: RGE-1001
  • Been having trouble with the buffering on the Spectrum app for Roku. Now all I get is this error message. Tried deleting the app and reinstalling, but had no effect

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  • 03/08/18--16:08: Spectrum TV app
  • Spectrum is running a very aggressive ad campaign that you can watch Spectrum TV on all devices i.e. tablets, phones, computers, roku smart tv. Not so for me since 10am this morning and this has happened several times this month.  My other streaming apps (Netflix, Amazon Video) work great and I get them through Spectrum internet. You would think Spectrum would make sure their app was as reliable.


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  • 01/28/18--15:32: ION channel missing
  • I get my cable tv through the  Internet and Roku. I subscribe to the starter tv package which includes all the networks, QVC, WGN and until recently the Ion network. We noticed today that it is no where to be found, either on our rokus or the Spectrum app on our iPads. What happened?


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  • 03/08/18--16:08: Spectrum TV app
  • Spectrum is running a very aggressive ad campaign that you can watch Spectrum TV on all devices i.e. tablets, phones, computers, roku smart tv. Not so for me since 10am this morning and this has happened several times this month.  My other streaming apps (Netflix, Amazon Video) work great and I get them through Spectrum internet. You would think Spectrum would make sure their app was as reliable.


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    Hi I just starting Tv Streaming and wondering how many devices I can stream with at once?  Also, I can stream outside my area without restrictions?  Thanks!


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  • 05/30/18--08:11: New Spectrum Wi-Fi Service
  • Spectrum has just installed a new wi-fi only service into our apartment (Compass Landing, Newport, NC), supposidly in place of using the existing Router. First,  without a solution, it's lack of ethernet connections for my non-wifi devices (VOIP Phone, old TV's, NAS Drive, Printer) prevents me from using it,  Also, the lack of being able to connect my central NAS Drive (containing all of my centralized data available to both my Desktop and Laptop), also prevents me from using the new wifi connection on my PC's Network.

     

    Second, I am also having problems logging into the Spectrum App, via my Roku device, when I change the wifi connection from the router to the new wifi. 

     

    While continuing to view the Spectrum app through the router wifi, every 10 minutes I get an error that something has not worked right. Clicking on OK I am able to reconnect, however having it dump every 10 minutes with this message, is not very convenient. I then reconnected the wifi from the router to the new apartment wifi, which connects apps fine, except for the Spectrum App. Opening the Spectrum app under the new apartment wifi, immediately requires signing in to my Spectrum app. However, when I use the login for my account (same as used for the router), it just bounces back to the login again. I have also tried the login for the new wifi site (where I entered the MAC address for this Roku device), and it denies even knowing this login.  

     


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  • 05/31/18--00:15: Spectrum app.
  • I watch via the spectrum app on my smart TV. I constantly receive errors. I have restarted my internet equipment and it still happens. Spectrum really needs to do something about this! I get errors several times a day. #disappointedandfrustrated

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    My Roku Spectrum app is unwatchable very bad pixels . It's awful everything else on my Roku looks pristine

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    Manage your Audio Language (SAP) and Guide Sorting settings, as well as your Favorites and Parental Controls. You can also clear your Watchlist, Viewing History and Bookmarks. Use the quick links below to navigate to the section of your choice.

    Note: Please add the latest version of Spectrum TV from the Roku channel store.

     

     

    Support

    Using your Roku remote:

    1. Press the Close/Back arrow to open the Spectrum TV main menu.
    2. Select Settings to view Support details.

     

    Preferences

    Using your Roku remote:

    1. Press the Close/Back arrow to open the Spectrum TV main menu.
    2. Select Settings.
    3. Scroll to and select from the following Preferences:
    4. Press OK to select a title and begin watching.
      • Audio Language (SAP): Press OK to turn SAP (secondary audio program) on or off.
      • Guide Sorting: Press OK to organize your guide by Channel Number (#) or by Network Name.
      • Manage Favorites: Press OK to add or remove favorite networks.
      • Clear Watchlist: Press OK to delete everything you've saved to Watch Later.
      • Clear Viewing History and Bookmarks: Press OK to delete information on what you've watched and bookmarked. When you stop watching an On Demand program, a Bookmark automatically saves your place.
    Note: You can turn Closed Captions on or off through the Roku settings menu. From the Roku Home menu, select Settings, then Accessibility or Captions, and then Captions mode. Settings options may vary based on the Roku device you're using.

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    Favorites

    Mark a network as a Favorite to easily find programming in the Guide.

    Using your Roku remote:

    1. Press the Close/Back arrow to open the Spectrum TV main menu.
    2. Select Settings and then choose Manage Favorites.
    3. Scroll to the network of your choice and then press OK to add or remove it as a favorite.
    Note: A red Heart icon will appear next to a network when it's marked as a Favorite.
    manage favorites in the spectrum tv app for roku

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    Parental Controls

    Using your Roku remote:

    1. Press the Close/Back arrow to open the Spectrum TV main menu.
    2. Select Settings.
    3. Scroll to and select Parental Controls.
    4. Select one of the following four preferences and enter your PIN when prompted:
      Note: Parental Controls settings won't be applied unless they're turned ON. The Lock icon indicates content with that rating is restricted.
        • Parental Controls: Press OK to turn Parental Controls on or off.
        • Manage TV and Movie Ratings: Press OK and then use the Left or RightNavigation arrows to lock or unlock TV (e.g. TV-MA) and Movie Ratings (e.g. PG-13).

          Roku parental control settings

      • Manage Channel Blocking: Press OK to restrict individual channel viewing.
      • Reset PIN: Enter your current PIN to change your existing PIN.

        Parental control PIN for Roku
    Note: If you exit Parental Controls, you'll need to enter your PIN again to make changes.

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    About

    Using your Roku remote:

    1. Press the Close/Back arrow to open the Spectrum TV main menu.
    2. Select About to learn about the Spectrum TV channel, your Roku player or TV, and the network you're connected to.

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    Sign Out

    Using your Roku remote:

    1. Press the Close/Back arrow to open the Spectrum TV main menu.
    2. Select Sign Out and then press OK.
    Note: Changes made to your settings on the Spectrum TV channel for Roku players are associated with your Spectrum account and will therefore apply to all your devices.

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    Need general Spectrum TV App support? Check it out.

    Note: For best results, make sure the firmware on your Roku device is updated.

    Having Trouble With Spectrum TV on Roku?

    Follow the steps below to troubleshoot Spectrum TV on Roku:

    To restart the Spectrum TV channel:

    1. Press Home on your Roku remote to exit the Spectrum TV channel.
    2. Relaunch the Spectrum TV channel.
    3. Still seeing an error? Reboot your Roku player by unplugging it, waiting 30 seconds, and then plugging it back in.
    4. Remove and re-install Spectrum TV from the Roku channel store.

     

    Still having trouble? Check out Roku support for further assistance.

    Issues and Solutions

     

    Issue Recommended steps:

    Username or password incorrect

    1. Sign in using you username (including @charter.net). Ex: johndoe@charter.net
    2. Make sure that you're using the correct username and password.
      Note: Passwords are case sensitive. You can change case and symbols by selecting from the three pages (abc, ABC, #&%) above the virtual keyboard.
    3. Need to create a new username/email address, get Spectrum.net sign-in help.

    No picture

    1. Make sure the TV is on the correct input mode (Video 1? HDMI?). On your remote, press Input, Source, or TV/Video on your TV's remote control.
    2. Make sure that both the Roku device and TV have power and are turned on.
    3. Verify that your Roku player or TV is connected to your internet, using either a wired or wireless connection. Learn more.
    4. Unplug and re-plug your HDMI cable.
    5. Reboot your Roku player or TV. Unplug it, allow at least 30 seconds, then plug it back in.

      Still having trouble? Visit our TV Troubleshooting page or check out Roku support for further assistance.

    Picture quality/buffering

    Note: After changing channels, it can take up to 1 minute for the picture to adjust to higher quality.

    1. Check your network connection on your Roku player:
      1. Press the Home button.
      2. Open Settings.
      3. Open Network.
      4. Select Wireless (WiFi) or Wired (Ethernet)depends on your preference.
      5. Select Update Connection for status.
    2. Troubleshoot your WiFi network.
    3. Check out Roku support for further assistance.

    No audio/low audio

    1. Check the volume level on your TV.
    2. Unplug your HDMI cable and then plug it back in.

      Still having trouble with sound or audio? Check out the Inconsistent Audio page or No TV sound page.

    Slow channel tune times

    Reboot your modem:

    1. Unplug your modem and remove any batteries.
    2. Allow at least 30 seconds, reinsert any batteries, and plug your modem back in - turn it on.

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  • 06/12/18--12:05: Problems with app
  • I use the app at home with Roku ! And everything works good but I bring the Roku to my work to watch the TV and now it’s not working

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  • 06/12/18--16:28: Dropped Network Connections
  • Spectrum is the ONLY app / Channel that repeatedly drops the internet connection (sometimes 3-4 times in less than 15 minutes). I was originally told it was due to the Roku's proximity to the modem (one TV is literally on the other side of the wall in the next room). I was told to reboot the modem, remove and reinstall the channel etc. The frequent errors and connection drops continue. Again, it is the ONLY channel with this issue. I can play other channels for hours without a problem. By the time the connection is restored and the channel is back, critical dialogue or events have been missed. It happens randomly and without warning. Spectrum service has been rude and condescending regarding the errors and connection losses as if it is a non-issue or "something with my equiment".. As soon as another option is availble in the area, I will definitely switch. Spectrum Bad!!!

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    I was kicked out of my Spectrum app on Roku a couple of hours ago.  Since then it's been doing the endless login loop. This is happening on multiple TVs

     

    I've rebooted Roku, rebooted my cable router and still the same thing.

     

    What's going on Spectrum and when will the app be back up?


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    Anyone  having this problem trying to rent a move from  Spectrum on video renting ?

    Ric

     

    ERROR CODE RDP 1009 Trying to rent a move we keep getting this error ??


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    On morning of 6-13-18 the locals channels were not on  my Spectrum app (use Roku). Also other channels were moved around. What is going on??  I have a streaming package. Local channels are provided on all packages....


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    Have rokus and Roku TV's. Netflix, Amazon , YouTube tv and Plex steam perfectly in every room.

    Use the Spectrum choice app and it's blocky, freezes and looks horrible, who is the Spectrum service so bad?

    Will it improve our an I wasting my money, please help!

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    What is your experience. I haven’t had any problems with my Roku 3 but I want to buy another one. Which do you like?

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    Seen other threads about this, however I haven't seen a real fix for it yet.... so I made  a new post about it.  Basically every 10-15 minutes of watching a channel, I get the RLP-1001 error and hit OK on the remote to make it play again... 10-15 minutes later happens again... then again, and again.   It's just annoying, because I have to miss a few minutes of a show to hit OK and have the app continue to do the live feed. 

    Other apps don't do this on my roku, so it must be a service issue... and NOT my connectivity.  Spectrum claims to having starting speeds of 100mps, but my speed test shows 24-25mps... which should be fast enough to run a live TV streaming service like my other apps that work just fine, so I'm not really concerned about my speed. 

    Anyone else have this problem?


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    For the past couple of weeks we have had issues using Spectrum app.  Whether on the Roku or on my kindle.  I have called several times and it appears that there is a known issue in New York State.  Now on one of my TV on the Roku when entering the spectrum app instead of connecting and showing my cable channels, it asks if I want to sign up for Spectrum Streaming at a cost of $21.99 a month.  WHAT IS UP WITH THIS????  First I can no longer connect using the Ruko, now I am offered an  different service at an additional charge?  A co worker has a similiar issue with the Spectrum app not work and went and spent $100 on a new router thinking that would solve the problem, which it did not.  What is going on???


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