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Spectrum TV for Roku Devices topics

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    Wth? Why would I have TWC channels on Roku? Why not just watch them on tv. I think if you subscribe to internet and have Roku you should have access to the channels. Why pay twice to watch the same thing. I only have internet and Roku. Its stupid to have to have cable too just to watch programs.

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    Subject says it all.  Please add.


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    I have been a customer of since 1997.   In the past 2/12 weeks, since they changed the ROKU app from TWC to Spectrum, there have been nothing but problems.   I have spent about 5 hours on the phone with Spectrum since Saturday and still not getting satisfaction.   This morning I called to check on the status of my ticket and the answer was....."The customer will have to stop using the app and plug in the box and they closed the ticket.   Well Ladies and Gentlemen....I am NOT rearranging my entire house because Spectrum can't get their act together.   I was told that the Spectrum app with Roku is not a billable service.   Let me give you a customer point of view in response to that comment.   I don't care....seriously, as a customer, I don't care if it's a billable service.   It's a service that you provide, correct?  If so, then it should work and it did work just fine until you switched over to Spectrum.    I work in IT and have for over 25 years now.   It's simple.  Back out your changes until you can get them working and make your customers happy.   Stop apologizing, stop telling us that it's not a billable service because WE DON'T CARE!   I opened another ticket this morning and if it is closed with the same ridiculous reason, then I am done.   I can already get NBC and ABC for free on Roku and I'm willing to pay the 9.99 for CBS.    What I am not willing to do is contimue to pay for cable if I can't watch it.   

     

    I expected better from Spectrum, but alas, I'm terribly disappointed and if I end up putting something on my roof....like Direct TV or an antenna, you will lose me as a customer forever,   If I choose to go with Direct TV.....you will also lose my business for the internet, I'll go with U-verse instead.   

     

    So.....you have until 5pm to get this fixed or I'm just done with Spectrum cable.   2 1/2 weeks without being able to watch TV except on my Iphone has put me over the edge.  


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    For the past 2 or 3 months, the CBS channel through the TWC app on Roku has been terrible.  None of the other channels are choppy/delayed/rebuffers like CBS does.  It's basically unwatchable.  Does anyone else have this problem.  I'm in zip code 27610.  Thanks.


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  • 01/22/17--00:05: Feature Unavailable
  • I switched over my TVs to Roku to save money on the stupid cable boxes each month. I also watch TV on my iPad and iPhone from my network on the TWC app. The past few days, I cannot access this application from my Roku or my iPad or iPhone. I spent over an hour on tech-support and was transferred four times. I have 300 MB Service, and the silver subscription tier. I have reset my modem, router, televisions, phones, deleted and reinstalled apps, nothing is working. My IP address is coming from Time Warner cable obviously. Someone please tell me how to fix this or I am canceling.

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    First time use today.  It will not authenticate.

    I logged into Web to doublecheck I had right UN and PW (I did).

     

    Authenticaiton Error  1010

     

     


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  • 01/17/17--16:49: Channel 61.4 missing on Roku
  • I am in northeastern Ohio, zip code 44077 (Painesville area).  Channel 61.4, the Escape subchannel of channel 61 in Cleveland, is missing on my Roku player. Since this is a subchannel of a major TV station, shouldn't it (and all other subchannels of that channel) appear on Roku as well, or does the Roku player selectively eliminate certain subchannels for any reason or no reason at all?

     

        Thank you.

     


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    After yesterday's TWC app outage on Roku, IOS, and Android, which was fixed last night, the outage is BACK.

     

    TWC (Charter), Please get your (edited) together and FIX this.  


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    Worked for 42 hours now its down again. No access thru Roku ipad or galaxy


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    I have five Roku devices, four of which are Roku 2's and one that is a Roku TV.  Four of the five are connected wirelessly. The audio drops out only on the local CBS channel. The video on this same channel is fine. All other TWC channels are fine. Apps, i.e. Netflix, Crackle, VuDu, are without this problem.

     

    One Roku 2 is connected with a Net Gear plug wired through the house electrical system. This Roku 2 is viewed on a 60" Panasonic 3D tv and does not have the audio drop out problem that other Roku's do.

     

    While it may seem like it is a wireless problem I have checked the Roku's and they are up to date and have been restarted as has the modem and router without a resolution to the problem.

     

    Looking for your help in resolving this issue.

     


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    Ever since Spectrum took over TWC, the App on Roku has been nothing but unstable. The service is unreliable. It is constantly unavailable, error messages pop-up, have to log in multiple times, have to reboot the Roku or TWC modem or both to restore service. It has been nothing but a HOT MESS. Before Spectrum took over, there was a nice solid run of good service on that TWC app.

    What a nightmare this has been. Unfortunately it looks like FIOS may have to visit the household when it become available in our NYC neighborhood. I hope Spectrum can clean up the mess they made. 


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    The twc app is not working on Roku. Asks for TWC ID and password. After entering both, get message say that program can only be watched at home using cable modem. When click ok  get twc id and password sign in again. Tried on both roku devices in our home. Same result.


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    Thanks for requiring "authorized modems" to have the TWC APP to work. So now we have to rent a modem from you for the app to work. Very crappy move. This renders my Roku boxes useless. Disappointed in you.

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  • 01/30/17--06:58: Internet keeps dropping.
  • Spectrum (Time Warner) has been dropping  connection . Its the only site that does this. I think you are doing thie on purpose. Now I can not sign in. it won't take my ID or password.

     


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  • 01/30/17--17:34: Error 1100 on roku app
  • My twc app on my roku box keeps showing authenticating error 1100..I have tried logging in several times and it keeps showing same thing.. what's going on? How do I fix this?

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    I have a insignia tv with roku, the app keeps losing Internet signal and freezing.

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    While browsing channels last night, I came to the Great American Country channel and decided to watch Salvage Dawgs. The channel continued to buffer and at times it kind of skipped or was choppy. No other channels that I viewed had this problem. Is the a TWC/Spectrum app problems, a Roku problem, or the channel problem? Please let me know if someone has the answer. 


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  • 02/01/17--10:22: Welcome to SPECTRUM
  • As of today, my Roku shows the TWC app rebranded to Spectrum.  Naturally, I was dreading what this meant, as I expected swaths of burned earth everywhere, or possibly even a declaration that my underpowered, older Roku would no longer run the app.

     

    The reality:  no go on first attempt.  It's a new app, so I rebooted the Roku, and... it works!  After going through the slightly long intro to the new app, I can even say it works identically the same as the TWC branded app.  The look is vastly updated (welcome to 2017!), and I'm not certain I like the channel guide (slightly larger text, so fewer lines are on screen at once).  

     

    Other than my minor gripes, big kudos to the app team on doing this thing right!  It's slightly more responsive than the old app, and I like the new "intro" screen that pops up each time I select a different channel while the app waits for video to start.  The app loading screen is cute, and is a great way to let me know that something is still happening, unlike the old app where sometimes I wondered if the whole process had locked up.  And the best feature of all:  I didn't have to re-enter my login info the first time.  Hallelujah!

     

     Like many others, the TWC Roku app had become an increasing source of frustration over the last few weeks, as video quality started decreasing and at times the whole thing just refused to work.  Spectrum has rewarded me with what is, so far, a better app experience than before.  Nice job. 


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    Tried watching some shows on WNCN aka CBS and there is a lot of buffering and skipping and the audio will drop please fix this


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    I have complained for a long time that TWC should join the Watch Disney and watch Disney junior app. Every carrier in the U.S. is part of it. We use roku in my daughters room and have both WATCH DISNEY SND WATCH DISNEY JUNIOR apps but can't use them to watch episodes because our carrier is not one of the 100 listed.
    Can you please join them. This is such a disappointment that TWC didn't care enough about its customers to join, hopefully Spectrum will.

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